Last Updated: 3 October 2026
Credible Homes (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote or consultation, or use our services.
1. Information We Collect
We may collect personal information including your name, phone number, email address, property or project location, information about your proposed building project, and any other information you choose to provide through our website, forms, phone calls, emails or consultations.
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and website usage data.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and consultation requests.
- Prepare quotes and discuss potential building projects.
- Provide and manage our building, design and related services.
- Communicate with you regarding your project or enquiry.
- Improve our website, services and customer experience.
- Send marketing communications where you have consented or where otherwise permitted by law.
- Meet our legal and regulatory obligations.
3. Website Forms & Enquiries
When you submit an enquiry, request a design consultation or complete another form on our website, the information you provide may be stored and used by Credible Homes to contact you regarding your request.
Submitting an enquiry does not obligate you to proceed with our services.
4. Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors interact with the website, improve its functionality and measure the effectiveness of our advertising.
We may use third-party analytics and advertising services, such as Google or Meta services, which may collect information according to their own privacy policies.
You can restrict or disable cookies through your browser settings, although some website functionality may be affected.
5. Disclosure of Personal Information
We do not sell your personal information.
Where reasonably necessary, we may disclose information to trusted third parties that assist us in operating our business or providing our services, including contractors, consultants, designers, technology providers and professional advisers.
We may also disclose information where required or authorised by law.
6. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Marketing Communications
Where permitted, we may contact you regarding Credible Homes services, projects or offers that may be relevant to you.
You can opt out of marketing communications at any time by using the unsubscribe option provided or contacting us directly.
8. Access & Correction
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing certain requests.
9. Third-Party Websites
Our website may contain links to third-party websites. Credible Homes is not responsible for the privacy practices, security or content of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website or applicable requirements.
The latest version will be published on this website with the updated date shown above.
11. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or would like to request access or correction, please contact:
Credible Homes
Email: info@crediblehomes.com.au